Our Delivery and Courier Information
You’ll get free standard UK delivery when you spend over £75.
For orders less than £75 see below for our delivery prices and the couriers we use to get the items delivered to your door.
Need your order urgently?
If you need your item urgently then we would recommend that you choose the APC-overnight option at check out. Most APC deliveries are arriving within 1-2 working days.
When to contact us
If possible, we kindly ask that you only contact us if you order hasn't arrived after 4 working days.
Our free UK delivery service
When you spend over £75 you’ll qualify for our free UK 1-3 working day delivery service. For large letters or small parcels (up to 2kg) we use Royal Mail. For large parcels (over 2kg) we use APC-overnight. If you provide us with your email and/or mobile phone number during checkout or when you set up your account, you’ll receive regular updates on the status of your delivery directly from APC. You’ll also have the option to change your delivery date or delivery address if you won’t be in.
Please ensure you sign for the item or that the driver takes a photo as proof of delivery. We will not be held liable if your parcel is delivered in an unsecured or undocumented location.
Due to charges levied by our delivery agents, Scotland & Ireland locations incur a surcharge when being delivered by courier. In these instances, we will attempt to use an alternative delivery service, but this is not always possible.
If your postcode is listed below, please contact us prior to purchasing goods and we can confirm cost of shipping.
AB, BT, DD, DG, EH, FK, G, GY, HS, IM, IV, KA, KW, KY, ML, PA, PH, PO, TD, ZE, all Islands.
Express Delivery sent on the following:
Express (1-3 Working Days) | Royal Mail 48
Express (1-3 Working Days) | Royal Mail 24
Express (1-3 Working Days) | APC-overnight / FedEx
We use three couriers for our express 1 - 3 day UK delivery, Royal Mail FedEx & APC-overnight. We use these couriers to ensure we can provide the lowest delivery prices possible without compromising on the reliability of our service.
Next day delivery and/or guaranteed delivery
We do not currently guarantee a next day delivery service, however if you are in urgent need of something, please contact us by giving us a call, or dropping us an email. Tell us what you are after and we will be able to advise on whether we can get something to you the next day. You will normally need to place an order before 11:30 am.
If you require a premium delivery service (i.e. before 10:30am) you will be charged extra for this. We can tell you how much this would be when you contact us.
Where is my parcel?
If your order is being delivered by APC, we first recommend trying to track your parcel using their tracking service.
APC Overnight - Nationwide next day delivery
APC Overnight online parcel tracker. Please complete both the fields below to track your parcel. If you cannot resolve your query via this page, or if you require a copy of a signature, please contact your local depot via our depot finder.
You will need your tracking number to use the website.
If your parcel has not arrived within 4 working days of placing your order please contact us, providing us with your order number and we’ll do our best to help you.
Please note that we are unable to guarantee the punctuality of service provided by our delivery companies, particularly during spells of difficult weather conditions. If your shipment is delivered unacceptably late after having been collected from us on time by our couriers, we will try to secure a refund where appropriate.
European and international delivery
We do not currently offer European or international delivery as standard due to courier restrictions on some of our products. You’ll need to contact us if you’d like to discuss this option in more detail.
Returning goods
Items which are unsuitable or not required may be
returned subject to the following conditions:
Mo-Kit Consumables must be contacted prior to any item being
returned and returns documentation obtained. Mo-Kit Consumables
will not accept any responsibility where this
requirement has not been complied with.
The original Mo-Kit Consumables invoice number must be quoted
when contacting Mo-Kit Consumables . Mo-Kit Consumables will only deal
with the persons to whom the product was originally
invoiced.
The item to be returned must be in perfect re-saleable
condition when received at Mo-Kit Consumables . We will not
accept any items for return which have been fitted, used
or in a condition other than that which it was supplied.
The retail packaging must be unmarked and in good
condition. For this reason, it is wise to retain all
packaging materials and to open packaging with care.
It is not the responsibility of Mo-Kit Consumables to organise or
pay for the return of goods in these circumstances.
In selecting a suitable method for return consideration
should be given to proper insurance as Mo-Kit Consumables
cannot accept liability for goods damaged in transit.
Responsibility for packaging the item in a suitably robust
fashion lies with the sender. If there is any doubt as to
what a suitably robust fashion means please contact Mo-Kit Consumables for specific packaging advice.
Items damaged in transit will not be accepted for
refund/credit.